Category Archives: Leadership

Reflective practice is the new deliberate practice

For years we’ve been told that deliberate practice is the key to getting better at ‘anything’. But it turns out that deliberate practice is only really effective in well-structured, stable, ‘kind’ learning environments. Learning maths, learning to code, or learning a new language all take place within kind learning environments. So does playing sports or chess. The rules of the game are fixed, the outcomes of actions are evident and feedback is fast, clear and actionable.

But much of business, leadership and life isn’t like this. As Heraclitus told us “No man ever steps in the same river twice, for it’s not the same river and he’s not the same man“. Many of the more challenging situations that we experience, and their context, will be different the next time from the last time. It turns out there is another type of practice that can help us in these more ‘wicked’ learning environments that hasn’t gotten the air time of it’s well-publicised counterpart. It’s called reflective practice.

When our environment is constantly changing it isn’t just the person who works harder and practices more deliberately that succeeds. Let’s dig into the limitations of deliberate practice in the workplace, and how reflective practice can help us instead to make better decisions and accrue wisdom in business, leadership and life.

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“Playing tennis on Mars”: Why lessons from sport can sideline victory in business

What could Kobe Bryant have taught you about being a better CEO? What can you learn from Bill Belichick about driving your team’s performance? With their shared focus on performance and winning, and because our brains are wired to think in analogies and metaphors, it’s quick and easy to draw comparisons between sport and business leadership. But it can also be lazy and problematic.

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Charlie Munger was a complexity thinker

I’ve read a lot about Charlie and his work. Peter Bevelin’s book Seeking Wisdom: From Darwin to Munger is in my top ten. I’ve a signed copy of his Almanack (I figured he’d respect me for that, as I suspect it will make a good financial as well as phenomenal personal investment). His reading list has strongly influenced my own. I’ve written articles that explore his wisdom and mental models.

Charlie Munger has had a big influence on me. But despite everything that I’ve learnt, it wasn’t until Cedric Chin emailed me with a speech by him from 2003 – Academic Economics: Strengths and Faults After Considering Interdisciplinary Needs – that I finally grokked that Charlie and I share a similar worldview around a central concept:

Charlie Munger was a complexity thinker.

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The Duck-Rabbit & the Polarities of Leadership

A polarity is a paradoxical situation in which two interdependent and seemingly contradictory states must be maintained for success over time. In business, leadership and life, we find ourselves presented by polarities all the time, often without even realising.

As leaders, we’re told that we must be great problem solvers. That’s true, but a polarity is not the same thing as a problem, for which a definitive solution can be reached at a given point in time. That’s why the ability to recognise when we are facing a polarity – otherwise known as a paradox, duality, dichotomy, tension, or wicked problem – can be a developmental leap for leaders. Embracing polarities with a both/and mindset, as opposed to trying to solve them as problems with an either/or approach, opens up whole new ways forward.

We’ll meet a number of leaders who are facing polarities at work. We’ll focus on Shrupti, the founder and CEO of a crypto analytics business. We’ll unpack how she identified and navigated a polarity that was holding her leadership back. With these practical examples, you’ll gain a greater understanding of how to identify and work more effectively with polarities.

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A Complete Guide to CEO Coaching

It is indeed lonely at the top. The opportunities are huge but so are the responsibilities. Which is where CEO coaching comes in, because even the most seasoned leaders benefit from a trusted thought partner. This guide will walk you through everything you need to know about executive coaching, tailored specifically for CEOs.

Every famous athlete, every famous performer has somebody who’s a coach. They can give them perspective. The one thing people are never good at is seeing themselves as others see them.

Eric Schmidt, former CEO of Google

More about me: I spent the first half of my twenty plus year career at Deloitte Consulting and at HM Treasury. I became an executive coach in 2013. Based in London and working globally, I coach founders, CEOs & executives in high-growth technology businesses & the investment industry.

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8 Executive Time Management Techniques for CEOs

Time management is one of the most common themes in my coaching conversations with CEOs and other leaders. There’s just not enough time in their calendar to get everything done. It’s a challenge for any leader but it’s particularly acute for executives in the high-growth businesses that I work with, as they realise that they can’t scale themselves at the same rate as their business. 

Born out of real coaching experience with CEOs and other C-Suite executives, here’s 8 proven time management techniques that will help you manage and leverage your time better. Experimenting with these time management techniques will, at the same time, reveal some deeper, psychological truths about what drives you and your behaviour.

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A Deliberately Developmental Experiment

When the founders at Future Arc approached me to develop a business-wide coaching programme, they were clear they wanted to do something different. It felt right that a disruptive company that puts talent development at the heart of its organisation should embrace a new approach to developing its people. Fascinated by how we can build organisations and develop individuals for the future, and already drawing on Robert Kegan and colleagues’ work on adult development in my coaching practice, I introduced them to the concept of the Deliberately Developmental Organization (DDO).

A DDO is organized around the deceptively simple but radical conviction that organizations will best prosper when they are deeply aligned with people’s strongest motive, which is to grow. Deep alignment, it turns out, requires something more than making “a big commitment to our people’s growth,” admirable as that may be, even when such a commitment is followed up with significant investments in people’s ongoing learning on the job. It means something more than consigning “people development” to punctuated moments outside the flow of day-to-day work, such as standapart trainings, high-potential leadership development programs, executive coaching, corporate universities, or once-a-year retreats. Deep alignment with people’s motive to grow means fashioning an organizational culture in which support to people’s ongoing development is woven into the daily fabric of working life, visible in the company’s regular operations, day to-day routines, and conversations.

The Deliberately Developmental Organization
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Cynefin: a decision making framework for leaders

There’s no shortage of “how to” advice, playbooks, formulas and even secrets and guarantees for business success (at least that’s what the gurus will have you believe). This can work well in complicated situations. But high-growth technology businesses are not complicated, they’re complex. That requires a different approach to growing and leading a business, explored here through the lens of the Cynefin framework.

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Learning to think for yourself

Advice is everywhere, everyone has an opinion. It’s what to do with it that’s hard. If you want want to be your best self, then need to stop listening to what everyone else tells you and learn to think for yourself. Let’s explore what that means, including the problem with “how to” advice and the benefits of becoming an independent thinker in a complex world.

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How can leadership team coaching help your technology business scale?

In his 2017 TED Talk Want to get great at something? Get a coach, Atul Gawande tells the story of the Harvard and Yale American-rules football teams: “In 1875 Harvard and Yale played their first game. Yale hired a coach Harvard did not. The results, over the next three decades Harvard won just four times. Harvard hired a coach”. Every high performing sports team has a coach, why doesn’t every leadership team?

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How Women Rise: Break the 12 Habits Holding You Back – Summary

How Women Rise: Break the 12 Habits Holding You Back identifies 12 habits that commonly hold women leaders back as they endeavour to rise to the top of their chosen career. It concludes with a practical section on how to put habit changes into action. This article provides a summary of the 12 habits that the book’s authors, Sally Helgesen and Marshall Goldsmith, identify and adds some powerful questions you can ask yourself to unpack your own habits and unleash your full leadership potential.

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Why entrepreneurs need a coach, mentor & therapist

Like any high-performing individual, leaders need to wrap a professional support team around them if they are to give themselves the best chance of success. That team must be trustworthy, objective, and acting always in the leader’s best interests. This post unpacks the difference between a coach, mentor and therapist and explains why, together, they can make up a such a cohesive support team.

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Developing a leadership culture in your high growth technology business

The internet is awash with articles about the importance of developing a positive company culture. Less less commonly discussed is the importance of developing a positive leadership culture. But what is leadership culture, how does it link to your organizational culture, and how can you nurture it to support the rapid growth of your people and business?

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4 questions to improve your leadership self-awareness

Self-awareness is considered to be one of the most fundamental issues in psychology, from both a developmental and an evolutionary perspective. As an executive coach, helping my clients develop their self-awareness is therefore one of the most important aspects of my job. Here’s four self-reflection questions that I ask clients, and which you can ask yourself too, to improve your leadership self-awareness.

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Trillion Dollar Coach – A Summary

Trillion Dollar Coach: The Leadership Handbook of Silicon Valley’s Bill Campbell is a book about a man who coached the CEOs and leaders of some of America’s greatest companies, including Apple and Google. He passed away in 2016, leaving a legacy of growing companies, successful people and an enormous amount of respect. The book is essential reading for any manager or leader operating in a fast-moving, high growth business.

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How to avoid being duped by survivorship bias

It’s easy to see, and pay attention to, only successful individuals and businesses, not the failures that fall by the wayside. This phenomenon is called survivorship bias, a cognitive error that occurs when we focus on the people or things that have “survived” a particular process while overlooking those that did not, which leads us to incorrect conclusions about a situation or phenomenon.

Survivorship bias plane
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12 of the best books about Executive Coaching

Are you a manager or leader who wants to develop your coaching skills? Maybe you’re already a coach who wants to continue to develop personally and professionally? Here’s my list of books about executive coaching that have most influenced me.

More about me: I spent ten years at Deloitte Consulting and as a civil servant at HM Treasury. I became an executive coach in 2013. My coaching clients are transitional founders, CEOs & executives in high-growth technology businesses & the investment industry.

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2 powerful ways to get better at coaching your employees

The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever, by Michael Bungay Stanier is one of the best books I’ve read for managers and leaders who want to use a coach approach with their employees but don’t have the time or inclination for formal training. It’s short on theory but long on practical tools and techniques that are a shot to the heart of great coaching.

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Ray Dalio identifies the 11 characteristics of visionary leaders

Ray Dalio’s book Principles: Life & Work identifies the author’s organically grown set of principles for building a successful life and business. According to Dalio, principles are fundamental truths that serve as the foundations for behaviour that get you what you want. Dalio also details the personal research he conducted into visionary leadership. Through interviews with the likes of Bill Gates, Reed Hastings, Jack Dorsey and Elon Musk, he identified the characteristics of visionary leaders. This post summarises his findings, with a particular focus on ‘shapers’, as Dalio refers to them.

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Col. John Boyd’s Strategy Masterclass: “The Fighter Pilot Who Changed the Art of War”

Robert Coram, author of Boyd: The Fighter Pilot Who Changed the Art of War describes John Boyd as “first, last and always a fighter pilot – a loud talking, cigar-smoking, bigger-than-life fighter pilot”. But also as more than that: “he was that rarest of creatures – a thinking fighter pilot.” Boyd is widely considered to be one of the world’s greatest military strategists, despite the fact that it’s unlikely you have ever heard of him. Over his career he bought the Air Force its Aerial Attack Study, invented Energy-Maneuverability (E-M) Theory, was the father of the F-15 and F-16 fighter jets and created a decision making framework called the OODA loop. His thinking about strategy spread across the US armed forces: his Patterns of Conflict briefing provided the basis for the US military’s strategy in the first Gulf War, leading to their 100 hour victory. It still underpins US Marine Corps fighting doctrine to this day.

John Boyd was an endearing eccentric and strategic genius who is brought wonderfully to life by author Robert Coram in his meticulously researched book. Coram demonstrates what one man, surrounded by a few devoted and loyal Acolytes, can do to change the world. Maneuverability, as it relates to military (and business) strategy, we learn is key. 

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The best business & leadership quotes from ‘Shoe Dog’ by Phil Knight

Phil Knight is the founder, former CEO and now Executive Chairman of Nike. In Shoe Dog: A Memoir by the Creator of Nike he tells his story of taking the business from humble origins, through an IPO in 1980 and onto its current $30 billion market capitalisation.

Nike is still widely regarded to be one of the most innovative companies in the world. Phil Knight started and grew the business out of the back of a van in the early 1970s. A Stanford graduate, avid reader of the Classics and books about military strategy, and a natural introvert, he captures a wonderful story about what he calls his Crazy Idea and the determination and grit it takes to become successful beyond what he’d ever imagined. In Shoe Dog, he also includes some wonderful accounts of the hustle and sometimes downright dirty tactics that it can take to overcome the odds: “you are remembered for the rules you break” is his mantra throughout the book. I’ve captured the best of the rest of his business and leadership wisdom in the quotes from the book below.

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What’s wrong with The Lean Startup

The Lean Startup, by Eric Ries, was first published in 2011 and has since become the bible for startup entrepreneurs around the world. More recently, the approach outlined in The Lean Startup has received criticism, but is that fair? In this post I argue that it is not, because that is all it is, an approach, albeit a very good one. 

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